Customer Experience: If at First Impression You Don't Succeed - You Better Try Again - By Rob Rush
To begin with, please excuse my mangling of the time-honored maxim 'If at first you don't succeed, try, try again' in the headline. I fear I have taken what once were innocent words of encouragement to 19th-Century schoolchildren and turned them into some vague threat. ...more

Spa Sustainability Strategies for the Environment, The Guests, & Your Business - By Judith L. Singer
Going green is not a trend... it has a life of its own that continues to grow and gain momentum. This phenomenon is becoming so prevalent that people are moving away from the term 'green' and have embraced the larger concept of 'sustainability' because it better describes the long-term and on-going evolution and revolution of personal, cultural, economic, environmental and global well-being. ...more

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RevPAR takes fall in the UK
Recent hotel performance results for the United Kingdom make dire reading. ...more

STR reports U.S. hotel Pipeline for October 2008
The active U.S. hotel development pipeline includes 5,917 hotels with 647,136 guestrooms, according to the October 2008 STR/TWR/Dodge Construction Pipeline Report released this week. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending November 8, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

STR - Key figures fall during week ending 08 November 2008
The U.S. hotel industry suffered dramatic year-over-year drop-offs in each of the three key performance measurements during the week of 02-08 November, according to data from STR. ...more

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E-Guide Services, Inc. Contracts Accor North America, Motel 6 and Studio 6
E-Guide Services, Inc. (EGS) announced Tuesday that it has signed an agreement with Accor North America, Motel 6 and Studio 6 to install E-GuideTV, their fully customizable television guide channel, as an added amenity to all Accor corporately owned Motel 6 and Studio 6 properties. ...more

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NaturCert's updates from the World Travel Market
NaturCert is the global independent organization which has developed the NaturCert Certification Program for the environment and society. NaturCert has just returned from the World Travel Market that took place in ExCel Center in London from the 10th-13th November 2008. ...more

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Lodging Interactive Rolls Out Mobile Website Design and Marketing Services For Hotels
Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry, today announced the roll out of its mobile website design and mobile marketing services for hotels. Lodging Interactive's new mobile services enables hotel websites to be rendered on all major smart phones and cell phones and provides direct website reservations capabilities for mobile users. ...more

Frommer's Delivers Customized Travel Content and Services with Launch of Frommer's Unlimited
New Applications for Travel Content Represent First-of-Their-Kind Innovations ...more

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Aristocrat Technologies and Konami Gaming Begin Working Cooperatively on Network Gaming
Aristocrat Technologies is proud to announce that it will be displaying both Server-Supported and Server-Based Gaming in its booth at the upcoming Global Gaming Expo in Las Vegas, November 18-20. ...more

Gaming Standards Association Approves IGT Manufacturer Extensions for G2S and S2S Protocols
First-ever GSA Protocol Extensions ...more

The Majestic Star Casino, LLC Retains Goldman, Sachs & Co. to Evaluate Strategic Alternatives
hese alternatives may include a recapitalization, refinancing, restructuring or reorganization of the Company's obligations or a sale of some or all of its assets. ...more

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