Simply put, we help clients be better: for their employee & management team; their guests/visitors; and their owners/shareholders.We are a Canadian company, with clients from Ottawa to Barbados; New York to Moscow, and have been servicing clients since 1995.
We focus on two areas of excellence, 'Foundation Building' and 'Special Projects' including specific services such as: Mystery Shopping; Training Needs Analysis; Training Business Plans; Train The Trainer and Guest Service initiatives, through to individual projects where you benefit from our fantastic network of hospitality and tourism and/or Caribbean Region experts.
Our objective is to provide a path to excellence by being an extension of your in-house resources, working in conjunction with your team. Please see our website for additional information and contact details.
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Specialized consulting and training in revenue management, in-bound sales training, customer service assessment and training, process improvement and implementation, meeting facilitation and much more.
This resource for hospitality executives features products that promote professional development in the Hospitality Industry as well as a variety of economical resources to continually enhance customer loyalty and repeat business, resulting in enhanced profitability as well as a motivated staff that perfects their skills and gains insight into future career advancement. 
